SUBSCRIPTIONS AND REFUNDS

Last updated: 24 October 2026

The essentials

• The VIP subscription is paid through your Apple account (App Store) or Google account (Google Play).
• It renews automatically at the end of each period until it is cancelled.
• Deleting the app does not cancel the subscription.
• Cancellation and refunds are handled through Apple or Google.

Taking out a subscription

In the app, open the "Become a VIP" page, choose your plan and confirm with your Apple or Google account.

The length of the free trial, the price and the period are those shown in the app and on the App Store or Google Play at the time of subscription. They may vary depending on your country and current offers, such as Happy Hour.

Free trial

Some plans start with a free trial. No charge is made during the trial.

If you do not cancel before the end of the trial, the paid subscription starts automatically. On iPhone, cancel at least 24 hours before the end of the trial to be certain that you will not be charged.

The free trial is only offered once per Apple or Google account.

Cancelling on iPhone

From the app: open Settings, then "Manage my subscription".

From the iPhone:

1. Open the Settings app.
2. Tap your name, at the top of the screen.
3. Tap "Subscriptions".
4. Select "The Tavern".
5. Tap "Cancel Subscription".

You can also use this link: https://apps.apple.com/account/subscriptions

For the cancellation to apply to the next period, make it at least 24 hours before the renewal date.

Cancelling on Android

From the app: open Settings, then "Manage my subscription".

From Google Play:

1. Open the Google Play app.
2. Tap your profile picture, at the top right.
3. Tap "Payments & subscriptions", then "Subscriptions".
4. Select "The Tavern".
5. Tap "Cancel subscription" and follow the steps.

You can also use this link: https://play.google.com/store/account/subscriptions

After cancellation

You retain VIP access until the end of the period already paid for (or of the trial). The app then reverts to the free version. You can subscribe again at any time.

Refunds on iPhone

Only Apple can refund a purchase made on the App Store: we do not have access to it.

1. Go to https://reportaproblem.apple.com and sign in with your Apple Account.
2. Choose "I would like to", then "Request a refund".
3. Give the reason, then select the subscription for The Tavern.
4. Submit your request.

Apple usually replies within 24 to 48 hours.

Refunds on Android

Within 48 hours of the purchase, send your request directly to Google Play:

1. Go to https://play.google.com and select your profile picture, at the top right.
2. Choose "Payments & subscriptions", then "Budget & order history".
3. Next to the purchase for The Tavern, choose "Report a problem", state that you would like a refund and submit the form.

After 48 hours, write to us at contact@ascentstudio.app, preferably from "Send us a message" in the app's settings: we will review your request.

Restoring your purchases

If you are a subscriber but the app does not recognise you as a VIP (for example after reinstalling it):

1. Check that your phone is signed in to the same Apple or Google account as the one used to pay for the subscription.
2. In the app, open Settings, then "Restore my purchases". The button is also at the bottom of the "Become a VIP" page.

If the subscription is active, VIP access is restored immediately.

Changing phones

• From iPhone to iPhone, or from Android to Android: install The Tavern on the new phone, signed in to the same Apple or Google account. If VIP access is not restored, tap "Restore my purchases".
• From iPhone to Android, or vice versa: your subscription is linked to your Apple or Google account and cannot be transferred from one to the other. Cancel it on the old phone, then subscribe on the new one at the end of your current period.

Your statistics ("My stats"), your Purity Test leaderboard and your settings are stored on the phone itself. They are not necessarily transferred to a new phone.

Right of withdrawal

You have 14 days from the date of subscription to withdraw.

Send your refund request to Apple or Google, as explained above. If you need help, write to us.

Full details are set out in the Terms of Use.

Contact

For any question: contact@ascentstudio.app, or via "Send us a message" in the app's settings.